What information do we collect and why?

For offering the best service possible, we collect information from users interacting with our site. This allows us to understand our customers' needs, and improve both the products we offer, as well as the site users' experience. Similar to other websites, we use "cookies" for collecting this information. These are nothing more than small text files downloaded to your computer's web browser temporary files. A detailed explanation, and the list of cookies we use can be seen here.

During the checkout process of any order placed with in this site, we collect the following information:

• Name
• Contact information
• Physical and email address
• Demographic information such as postcode, preferences and interests

This personally identifying data is never sold or shared with anyone, and it is only used for internal record keeping. In accordance with PCI Compliance requirements, Acrobotic does not retain detailed credit card information.

Email communication

We are internet users too, so we hate spam as much as you do! Unless you sign up for our low-traffic newsletter, the only emails you'll receive from us will be a confirmation of an order you place in our site, and a notification with shipment tracking information.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

• We will not sell, distribute or lease your personal information to third parties. The only exception to this policy is, of course, if we are required by law to do so. Under these circumstances, we will work with the law enforcement agency to do everything in our power to limit the amount of information released.
• You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to {{config path="general/store_information/address"}}.
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security

When placing an order through our site, your credit card information and personal data is guarded with the highest levels of security and confidentiality. The SSL encryption used during the checkout process ensures that your transactions are completely protected.

List of cookies we collect

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you, however, from taking full advantage of the website.

The table below lists the cookies we collect and what information they store.